At RuneStake, we understand that you may have questions or concerns about our platform and services. We are committed to providing you with the best possible support experience.
Our customer support team is available 24/7 via Live Chat. This allows us to provide immediate assistance whenever you need it.
Live chat support is available in multiple languages, including English, German, and Swedish. Our live chat agents are trained to assist with a wide range of issues, from account verification to responsible gambling support.
If you prefer to contact us via email, our team will respond to your query within 24 hours. Please note that response times may vary depending on the complexity of your issue.
Before contacting our support team, we recommend visiting our help centre for answers to frequently asked questions (FAQs). Our help centre is a valuable resource that provides guidance on various aspects of the platform.
Help Centre URL:
At RuneStake, we take responsible gambling seriously. If you or someone you know has concerns about their betting habits, please do not hesitate to reach out to our support team for assistance.
If you are experiencing technical issues with the platform, such as account recovery problems or payment difficulties, please contact our dedicated technical support team. Our technical specialists will work closely with you to resolve your issue promptly.
For questions related to verification or account assistance, please visit our help centre for detailed guides and tutorials. Alternatively, feel free to reach out to us via email or live chat, and we'll be happy to guide you through the process.
Phone Support: Unfortunately, phone support is only available during specific hours, Monday-Friday 09:00-22:00 GMT, Saturdays 10:00-20:00 GMT. Please note that this service may be subject to change without notice.
Our platform is designed to provide seamless accessibility across various devices. However, if you encounter any technical issues or concerns related to device compatibility, please don't hesitate to reach out to our support team for assistance.
For simple queries or routine requests, you can utilize our self-service help options. Our platform offers a range of convenient tools to assist with common tasks.
In case you need further assistance or wish to escalate an issue, please contact our dedicated customer support team via email or live chat. They will promptly assist you in resolving the matter.
At RuneStake, we strive to provide a supportive and responsive environment for all our users. If you have any questions or concerns about our platform or services, please don't hesitate to reach out to us using one of the above methods.
